Health and Safety Policy For McAteer’s Opticians


McAteer’s Opticians are open for vision care. Appointments will be limited to allow for proper cleaning between patients.

Due to the current restrictions which have been outlined by The Government, The NHS and our Optical governing bodies, We have had to adjust the way we work.

The situation is changing daily, but we have been advised that we are able to continue to offer most of our normal services.

We will still be opening from 9.00 am to 5.30 pm Monday to Saturday. However, there will be some difference in the way we operate.

We are taking every precaution necessary to provide a clean, comfortable and safe environment for our patients and our team. New procedures and policies are in place as we navigate the process of this latest lockdown.

Please understand, that because we are a medical facility performing direct face to face care, these policies and guidelines are mandatory for the safety of you and our team.

Outlined below are the policies that will be in effect for anyone visiting our premises.

  • By Appointment Only: All visits to our practice will be by prearranged appointment only and will be pre-screened for risk factors.

  • Patients MUST Come Alone or if necessary, with ONE guardian/carer.

  • Wearing a Face mask is required for every person on the premises including the practice team.

  • Patients will be required to use Hand Sanitiser on Entry.

  • All patient and staff temperatures will be checked on entry and throughout the day for members staff.

  • Anyone showing signs of illness including but not limited to coughing, sneezing, shortness of breath, fever, general malaise and anyone who has been to a high-risk area or in contact with someone who has been diagnosed with COVID-19 will be asked to return when well again.

  • Limited Capacity: Please feel confident that we are taking every precaution necessary to continue social distancing and scheduling patients at a limited capacity. A maximum of 4 to 5 people will be allowed on the premises at one time. This includes staff and a person undergoing examination. If we are at capacity when you arrive at our practice, we will ask you to wait in your car and we will text you when you are able to enter the premises safely.

  • Curbside Pickup and home delivery are still available for contact lenses and spectacles. We are also happy to triage eye-related problems by phone if you are isolating. Telephone number 01932 230 303.

  • Cleanliness and disinfection: We have increased our disinfection process throughout the entire practice, to ensure the health, safety and cleanliness of our examination rooms, waiting area, dispensing station, equipment, frame display, frames and front office. This will be done between each patient visit and we ask for your patience if your appointment is delayed whilst this cleaning is done.